Warranty Policy

Last updated: August 2026

Overview

At Homy Casa, we stand behind our products with a comprehensive warranty program designed to protect your purchase. We guarantee all products against manufacturing defects and provide a full one-year warranty on qualifying items. This commitment ensures you receive the quality craftsmanship and durability you expect from our brand.

Our warranty specifically covers manufacturing defects across our extensive product range. For complete details on what's included and excluded, please review the following sections carefully.

Warranty Coverage

Validity Period:

• Your warranty becomes effective on the date of delivery or in-store pickup (proof of purchase required)
• Standard Homy Casa products include a one-year, non-transferable warranty
• Clearance and final sale items purchased for delivery are covered by a 30-day warranty, unless otherwise stated
• Local Pickup items carry the same one-year warranty as all standard products
• Open Box items are sold in the condition accepted at pickup and are not covered by this warranty. See "Open Box Items" below.

Scope of Coverage:

This warranty applies only to manufacturing defects.

Open Box Items

Open Box items are unused products offered at a reduced price because the outer packaging was opened, damaged in transit, or has minor imperfections.

Inspected before sale. Every Open Box item is checked by our team for completeness and working condition before it is listed.

Inspected by you at pickup. Open Box items are available for in-store pickup only. You are welcome, and encouraged, to inspect the item in full at the pickup location before you take it home. If anything is missing, damaged, or not as described, tell our team before you leave and we will offer a different unit, a partial adjustment, or a full refund.

Because you have the opportunity to inspect and accept each Open Box item in person before collection, these items are sold in the condition accepted at pickup and are not covered by our one-year warranty or by the 30-day clearance warranty above.

This does not affect your rights under applicable consumer protection law. See "Consumer Rights" below.

Exclusions

This warranty does not cover:

• Normal wear and tear: Such as scratches, dents, discoloration, shrinkage, fabric pilling, misshapen filling, and stains.
• Assembly and installation errors: Damage caused by improper assembly or installation is not covered.
• Altered products: Products that have been modified in any way from their original design are not eligible for warranty coverage.
• Improper use: Using products in ways they were not intended for, such as standing on a chair, jumping on a bed, or using non-commercial-grade products for commercial use.
• Damage from cleaning products: Any damage caused by cleaning products or chemicals is not covered by the warranty.
• Indirect or incidental losses: For example, scratches to floors, or loss of personal belongings, are not covered under the warranty.
• Improper environment use: Goods used in environments they were not intended for, such as using indoor items outdoors, will not be covered.
• Open Box items: Items sold as Open Box are excluded from warranty coverage, as described above.

Assembly and Handling

Important Guidelines:

• Products that require assembly should be handled with extra care. Inspect all parts, including hardware, before assembly.
• Valid claims for parts or hardware must be reported before assembly.
• Damages resulting from assembly errors or mishandling of parts, most notably scratches, will not be covered under this warranty.
• If damages occur during assembly, it is important to address them immediately, prior to assembly.

Warranty Claims

How Claims Are Handled:

Homy Casa reserves the right to resolve warranty claims at its discretion. Remedies may include, but are not limited to:

• Replacement parts at no charge
• Free repairs
• Partial or full refunds
• Exchanges

Customers should submit warranty claims via our website or customer support channels, providing valid proof of purchase and a description of the issue.

All warranty claims will be reviewed by our after-sales team, and the resolution will be determined based on the type of issue and product condition.

Consumer Rights

You may have consumer rights under applicable federal, provincial, or municipal law that supersede aspects of this warranty.

This warranty does not override the rights granted by law, and you are entitled to additional compensation or claims under the relevant laws.

Policy Changes

Homy Casa reserves the right to modify or change the terms and conditions of this warranty at any time, and any changes will be posted on our website.

Homy Casa keeps a log of all previous versions of the warranty and will refer to the version that was in effect at the time of purchase.

Questions? For questions about our warranty or to file a claim, email our customer care team at service@homycasa.com, call (909) 900-5996, or message us on WhatsApp.