Shipping & Delivery

Last updated: August 2026

Overview

Homy Casa is committed to providing fast and reliable furniture delivery so that every order arrives on time. With our own warehouses in both the U.S. and Canada, we offer flexible delivery options and free shipping to your door on eligible orders.

We fulfill orders in two ways, and the method depends on the product you buy:

• Shipped items. Most products on our online store ship free to your door across the U.S. and Canada. See "Shipped Orders" below.
• Local Pickup and Open Box items. These products are available for in-store pickup in California only and cannot be shipped. No shipping option will be offered at checkout for these items. See "Local Pickup and Open Box Orders" below.

Every product page states which method applies. If you are unsure, check the product page or contact our support team before placing your order.

Shipped Orders

Order Processing

All orders are processed within 24 hours and shipped via courier. Our goal is to get your order on its way as quickly as possible.

• Orders are processed and shipped only on business days, excluding public holidays.
• Orders received on Saturdays, Sundays, and public holidays are processed on the next business day.
• Once your order is packed, the courier collects it directly from our warehouse. You will then receive a confirmation email with your tracking number and other important details.

Delivery Fee

Free delivery to your door. We offer free shipping on all eligible orders, delivered right to your doorstep. Local Pickup and Open Box items are excluded, as these are collected in store.

Delivery range. Free shipping is available to most major cities. If your postal code falls outside the free delivery zone, additional shipping fees will apply and will be shown at checkout.

Exceptional areas:

• U.S.: We do not ship to Alaska, Hawaii, U.S. protectorates such as Puerto Rico, P.O. boxes, or APO/FPO addresses.
• Canada: We ship to most provinces in Canada but do not support P.O. boxes.

Homy Casa reserves the right to change this promotion at any time without prior notice.

U.S. Delivery Times

Orders ship from our four U.S. warehouses, located in Ontario, California; Michigan; Charleston, South Carolina; and Houston, Texas. Most orders are delivered within 3 to 5 business days, depending on the distance from the warehouse. Remote areas may require an additional 1 to 2 business days.

Partial shipment. If an item is out of stock at the closest warehouse, it will ship from another location, which may lengthen delivery times. Items ordered together may not arrive in the same box.

Canada Delivery Times

Orders ship from our two Canadian warehouses in Toronto and Vancouver. Most orders are delivered within 3 to 5 business days, with an additional 1 to 2 business days for remote locations.

Partial shipment. If an item is out of stock, it will ship from another warehouse, and items may arrive in separate shipments.

Delivery Method

Front door parcel delivery. Items ship from our warehouse and are delivered directly to your address, in most cases via UPS or FedEx. Doorstep delivery does not include assembly, and you will need to bring the items into your home.

Local Pickup and Open Box Orders

Local Pickup and Open Box products are sold at reduced prices and are available for in-store pickup in California only. These items cannot be shipped, and no shipping option will be offered at checkout. Please do not place an order for these products unless you are able to collect them in person.

Pickup Locations

Select your preferred location at checkout:

Rancho Cucamonga Showroom 7190 Day Creek Blvd #120, Rancho Cucamonga, CA 91739 Open daily, 12:00 PM to 7:00 PM PST. Walk-in welcome. Phone: (909) 803-5050

California Local Pickup 1800 S Milliken Ave, Ontario, CA 91761 Monday to Friday, 9:00 AM to 5:00 PM PST. Closed Saturday and Sunday. Phone: (909) 900-5996

Stock Availability by Location

Availability varies by product, so one location may show as unavailable for the item you want. If you would prefer to collect from the other location, contact our support team before ordering. For Local Pickup items we can usually transfer stock between locations within 3 to 4 business days.

Open Box items are not eligible for stock transfer under normal circumstances, as each unit is a single one-off product. If you would like to request a transfer, please contact our support team before placing your order so that we can confirm whether it is possible.

How Pickup Works

1. Place your order and select your preferred pickup location at checkout.
2. We will prepare your order and email you a Ready for Pickup confirmation, usually within 2 to 4 business days. Please wait for this email before visiting.
3. Collect your order at the location you selected during checkout.

What to bring:

• Your original receipt or order confirmation email
• A valid photo ID
• The credit card used for the purchase, or other supporting proof of purchase

Pickup Window

Please collect your order within 14 days of receiving your Ready for Pickup email. If your order has not been collected within 14 days, it will be automatically cancelled and refunded to your original payment method, and the item may be returned to stock and made available to other customers. This applies in particular to Open Box products, where stock is limited to a single unit.

If you need more time, contact our support team before the 14 days are up and we will do our best to hold your order for you.

Before You Visit

Please check that your vehicle can fit the packed item before you come. Our team is happy to help you load, but we are unable to disassemble or repack items to make them fit. Packed dimensions are listed on each product page.

Inspect Before You Leave

You are welcome to inspect your item at the pickup location before you take it home. If anything is missing, damaged, or not as described, please tell our team on the spot and we will resolve it before you leave. This is especially important for Open Box items, which are sold in the condition accepted at pickup. For full details, see our Warranty Policy.

Sales Tax

Sales tax is applied based on the destination of your order. Orders shipped to the following states and U.S. territories are subject to sales tax: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY, and Puerto Rico.

Some states also charge taxes on shipping and processing fees. Local Pickup and Open Box orders are taxed at the California rate applicable to the pickup location. Unless otherwise noted, all sales are made by Homy Casa, Inc., and local sales tax for the delivery destination will also apply.

Changing or Cancelling Your Order

Shipped Orders

Order changes. Your order, shipping address, and contact information cannot be modified within 3 business days of the scheduled shipping date, or once your order is in transit. Additional fees may apply for any modifications made during this period.

Rescheduling or cancelling. If you are unavailable for the scheduled delivery, an additional delivery fee may apply for rescheduling or cancelling the order within 3 business days of the scheduled shipping date, or while the merchandise is in transit.

Local Pickup and Open Box Orders

You may cancel a pickup order at any time before collection for a full refund. To change your selected pickup location after ordering, contact our support team and we will confirm whether the item is available at the other location.

Delivery Terms and Conditions

Terms update. Homy Casa reserves the right to update this shipping policy. Any changes will be posted on our website.

Exclusions. Certain items or areas may not be eligible for free shipping or specific delivery options. Local Pickup and Open Box items are not eligible for shipping under any circumstances.

Questions? For questions about our warranty or to file a claim, email our customer care team at service@homycasa.com, call (909) 900-5996, or message us on WhatsApp.