Shipping & Delivery
Overview
Homy Casa is committed to providing fast and reliable shipping services to ensure every order is delivered on time. With our owned warehouses in both the U.S. and Canada, we offer flexible delivery options and free shipping to your door service to provide a hassle-free shopping experience. Whether you’re in the U.S. or Canada, we aim to deliver your products promptly with the most reliable delivery service available.
Order Processing
All orders will be processed within 24 hours and shipped via courier. Our goal is to ensure your order is shipped as quickly as possible.
- Orders are processed and shipped only on business days (excluding public holidays).
- Orders received on Saturdays, Sundays, and public holidays will be processed on the next business day.
- Once your order is packed, the courier will pick it up directly from our warehouse. You will then receive a confirmation email with your tracking number and other important details.
Delivery Fee
Free Delivery to Your Door
We offer free shipping for all orders (certain conditions apply). Your order will be delivered to your doorstep.
Delivery Range
Free shipping is available to most major cities. If your postal code is outside the free delivery zone, additional shipping fees will apply.
Exceptional Areas
- U.S.: We do not ship to Alaska, Hawaii, U.S. protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses.
- Canada: We ship to most provinces in Canada but do not support P.O. boxes.
Homycasa reserves the right to change this promotion at any time without prior notice.
Delivery Methods & Times
U.S. Delivery
Delivery Time
Orders will be shipped from our four U.S.-based warehouses, which are located in Ontario, California, Michigan, Charleston, South Carolina, and Houston, Texas. Orders are typically delivered within 3-5 business days depending on the distance from the warehouse. For remote areas, additional 1-2 business days may be required.
Partial Shipment: If an item is out of stock at the closest warehouse, it will be shipped from another warehouse, potentially leading to longer delivery times. Additionally, items ordered together may not arrive in the same box.
Delivery Types
Front Door Parcel Delivery: Items will be shipped from our warehouse and delivered directly to your address. Most items are delivered via UPS or FedEx. Delivery to your doorstep does not include assembly, and you will need to bring the items into your home.
Pickup from Local Store: Once your order leaves our distribution center, you will receive an email confirmation. You will also receive a text notification when your order is ready for pickup at the store. Please pick up your order within 14 days. When picking up, please bring the original receipt or email receipt, a valid ID, and the credit card used for purchase.
Canada Delivery
Delivery Time
Orders will be shipped from our two Canadian warehouses located in Toronto and Vancouver. Orders are generally delivered within 3-5 business days to most areas, with an additional 1-2 business days required for remote locations.
Partial Shipment: If an item is out of stock, it will be shipped from another warehouse, and items may arrive in separate shipments.
Delivery Types
Front Door Parcel Delivery: Items will be shipped from our warehouse and delivered directly to your address. Most items are delivered via UPS or FedEx. Delivery to your doorstep does not include assembly, and you will need to bring the items into your home.
Sales Tax
Sales tax will be applied based on the destination of your order. Orders shipped to the following states and U.S. territories will be subject to sales tax: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY, and Puerto Rico.
States marked with an asterisk also charge taxes on shipping and processing fees. Unless otherwise noted, all sales are made by Homycasa, Inc., and local sales tax for the delivery destination will also apply.
Modifying/Rescheduling/Cancelling Your Delivery
Order Changes: Your order, shipping address, and contact information cannot be modified within 3 business days of the scheduled shipping date and/or once your order is in transit. Additional fees may apply for any modifications made during this period.
Rescheduling or Cancelling: If you are unavailable for the scheduled delivery, an additional delivery fee may apply for rescheduling or cancelling the order within 3 business days of the scheduled shipping date and/or while the merchandise is in transit.
Delivery Terms and Conditions
Terms Update: Homycasa reserves the right to update the shipping policy, and any changes will be posted on our website.
Exclusions: Certain items or areas may not be eligible for free shipping or specific delivery options. Please refer to the exclusions listed on the delivery page for further details.