Return & Exchange

Last updated: August 2026

At a glance:

• 30-day returns on most items
• No restocking fees
• We provide a prepaid return shipping label
• Choose 100% store credit (free return) or a refund to your original payment method (return shipping deducted)
• Open Box items are inspected and accepted at pickup, and are not returnable

How to Start a Return

1. Contact us first. Email service@homycasa.com or message us on WhatsApp (see our Contact page) with your order number, the item you'd like to return, and the reason. For damaged or defective items, please include photos.
2. Our team will reply within 1 business day to confirm your return eligibility and walk you through the next step.
3. Once confirmed, log in to your account at homycasa.com/account using the email you ordered with (no password needed; we'll send you a one-time code), open the order, and submit your return request.
4. After your request is approved, you'll receive an email with a prepaid return shipping label and packing instructions.
5. Pack the item securely in its original packaging (inner and outer) and ship it within 14 days of receiving your label.

Please note: returns must be confirmed with our team and approved before shipping. Unsolicited returns sent without an approved return request cannot be accepted or refunded.

Order Cancellations

You're in charge! You may cancel your order any time before it leaves our warehouse for a full refund, with no fees and no questions asked.

• Standard shipping orders: once your package is in transit, cancellation is no longer possible and our standard return policy below applies.
• In-store pickup orders: you may cancel any time before pickup.

To cancel, contact us as soon as possible with your order number.

1. Change-of-Mind Returns (30 Days)

If you've changed your mind or no longer need the item, you may return it within 30 days of delivery, provided that:

• The item is unused, unassembled, and undamaged
• The item is in its original packaging with all parts, hardware, and manuals included
• You have proof of purchase (order number or confirmation email)

Choose how you'd like your refund:

Option	What you get
Store credit	100% of the item price, and we cover the return shipping label. Credit appears in your account and never expires.
Original payment method	Item price minus the cost of the return shipping label

We never charge restocking fees. Original outbound shipping fees (if any) are non-refundable.

2. Damaged, Defective, or Incorrect Items

We're sorry! Let's make it right, at no cost to you.

1. Inspect your order upon delivery. If you notice damage, a defect, or a wrong item, please report it within 7 days of delivery.
2. Keep all contents and packaging (both inner and outer boxes) until your claim is resolved.
3. Email service@homycasa.com or message us on WhatsApp with your order number, a brief description, and clear photos of the item and packaging.

Our team will assess the issue and offer one of the following, based on the situation:

• Free replacement parts or repair
• A full replacement (new tracking information sent by email)
• A partial or full refund to your original payment method

Return shipping for damaged, defective, or incorrect items is always covered by us. Issues reported after 30 days are handled under our 12-Month Warranty.

3. Local Pickup Returns

Local Pickup items are brand new and carry the same 30-day return window and 12-month warranty as all standard products. The process differs in one way: returns are handled at the pickup location rather than by mail.

How to return a Local Pickup item:

1. Contact us at service@homycasa.com or by phone within 30 days of collection, with your order number and the reason for the return.
2. Once your return is approved, bring the item back to the same location where you collected it, along with your order confirmation and a valid photo ID.
3. Our team will inspect the item and confirm your refund on the spot.

The item must be unused, unassembled, and undamaged, in its original packaging with all parts, hardware, and manuals included.

Because no shipping label is involved, Local Pickup returns are refunded at 100% of the item price to your original payment method. There is nothing to deduct and no need to choose store credit.

If you are unable to return the item in person, contact our support team and we will look at the options available to you.

4. Open Box Items

Open Box items are sold at a reduced price and are available for in-store pickup only. Because you have the opportunity to inspect and accept each item in person before collection, Open Box items are not returnable or exchangeable once you have left the pickup location.

Please inspect your item before you leave. Our team will unpack the item with you if you'd like. Check that everything is present, in working order, and matches the product description. If anything is missing, damaged, or not as described, tell our team on the spot and we will offer a different unit, a partial adjustment, or a full refund before you leave.

Open Box items are also not covered by our 12-month warranty. For full details, see our Warranty Policy.

You may cancel an Open Box order at any time before collection for a full refund.

If you'd prefer a product with full return and warranty coverage, the brand-new version of most Open Box items is available on our online store with free shipping. Each Open Box product page links directly to it.

5. Non-Returnable Items

The following cannot be returned, exchanged, or canceled once shipped or collected:

• Personalized or custom-made furniture
• Final sale and clearance items
• Open Box items, once collected (see section 4 above)
• Items showing signs of use, assembly, or normal wear and tear that occurred after delivery or collection

If you're unsure whether your item qualifies, contact us before requesting a return.

Exchanges

The fastest way to exchange is to return your item for store credit (free return, 100% value) and place a new order right away. There's no need to wait for your return to arrive back at our warehouse before your new item ships.

Prefer a direct exchange? Contact our support team, and for approved exchanges you'll receive new tracking information by email.

Local Pickup items can be exchanged at the location where you collected them, subject to stock availability. Open Box items cannot be exchanged once collected.

Refund Processing

• Once your return arrives, we'll inspect it and email you the approval status.
• Approved refunds are issued within 10 business days to your chosen method (store credit is usually instant upon approval).
• For Local Pickup returns approved in store, refunds are processed the same day.
• Your bank or card issuer may require additional processing time.
• If you haven't received your refund 15 business days after approval, email us at service@homycasa.com and we'll track it down.
  

In-Store Purchases & Pickups

For items purchased directly in one of our stores, please contact that store location to process your return. Find store contacts on our Contact page.

Questions? Our team is happy to help before you buy or after. Email service@homycasa.com, call (909) 900-5996, or message us on WhatsApp.