Return & Exchange

Cancellation Policy

You're in charge! Feel free to cancel your order anytime before delivery or pickup for a complete refund.
For standard shipping items:
You can cancel your order before it leaves our warehouse. Once the package is in transit, the return policy below will apply.

For standard shipping items:
Cancel anytime before your order leaves our warehouse. Once your package is en route, our standard return policy applies.

Return Policy

We offer different return procedures based on the reason for your return. Please read the relevant section carefully to understand the conditions that apply.

1. Change of Mind Returns
If you've changed your mind or the item is no longer needed, you may return it within 30 days of delivery only if all of the following conditions are met:

• The item is unopened and unused
• In its original packaging
• In resellable condition
• Includes all manuals and accessories
• With proof of purchase

Returns must be initiated by the customer and shipped at your own cost and risk.
To maintain quality standards, returns are subject to a repackaging and administration fee may be deducted.
Extra charges may apply if your address is outside the standard delivery zone.
Shipping fees are non-refundable.

Once the item is received, our team will inspect it to ensure all conditions are met.
If approved, we will issue an account credit which can be used toward a replacement item.
Unauthorized or unsolicited returns will not be accepted.

Please note:

Clearance sale items, custom or made-to-order furniture are non-returnable.
Due to hygiene reasons, mattresses, pregnancy pillows, and other personal-use items cannot be returned for change of mind.
If unsure about an item’s comfort or firmness, we encourage you to visit our showroom before purchasing.

2.Damaged or Faulty Item Returns

If your item arrives damaged, faulty, or not working as intended, please notify us immediately by email. One of our customer service representatives will work with you to go through an investigation process to access the damage/fault. Once the damage/fault been confirmed, we will either repair, replace or refund in partially/full depending on cases.

Exceptions / Non-Returnable Items

Gift registry purchases are not eligible for returns. The following exceptions apply: 

Certain items cannot be returned, exchanged, or canceled, including: personalized / custom-made furniture, final sale items, and products showing signs of normal wear and tear. Shipping fees are non-refundable. Additional restrictions may apply.

 

How to Start a Return

If you discover damaged merchandise, keep all contents with their original packaging (both inner and outer). Contact your sales representative immediately after delivery to initiate resolution.

For online purchases:
Please contact our customer service team promptly with detailed issue description and photos. We'll handle the rest! Customers are responsible for return shipping. Please use a trackable shipping service and ensure the item is securely packaged. We do not provide prepaid return labels. Unsolicited returns sent without authorization cannot be accepted.

For in-store purchases/pickups:
Please contact the original store location to process your return request.

Refunds & Exchanges

We'll notify you after receiving and inspecting your return regarding approval status. Approved refunds will be processed to your original payment method within 10 business days. Note: Your bank may require additional processing time. For approved exchanges, you'll receive new tracking information via email. If you haven't received your refund 15 business days after approval, please email hcdsales@homycasa.com.