Return & Exchange

Last updated: July 2026

At a glance:

• 30-day returns on most items
• No restocking fees
• We provide a prepaid return shipping label
• Choose 100% store credit (free return) or a refund to your original payment method (return shipping deducted)

How to Start a Return

1. Contact us first. Email hcdsales@homycasa.com or message us on WhatsApp (see our Contact page) with your order number, the item you'd like to return, and the reason. For damaged or defective items, please include photos.

2. Our team will reply within 1 business day to confirm your return eligibility and walk you through the next step.

3. Once confirmed, log in to your account at homycasa.com/account using the email you ordered with (no password needed; we'll send you a one-time code), open the order, and submit your return request.

4. After your request is approved, you'll receive an email with a prepaid return shipping label and packing instructions.

5. Pack the item securely in its original packaging (inner and outer) and ship it within 14 days of receiving your label.

Please note: returns must be confirmed with our team and approved before shipping. Unsolicited returns sent without an approved return request cannot be accepted or refunded.

Order Cancellations

You're in charge! You may cancel your order any time before it leaves our warehouse for a full refund, with no fees and no questions asked.

• Standard shipping orders: once your package is in transit, cancellation is no longer possible and our standard return policy below applies.
• In-store pickup orders: you may cancel any time before pickup.

To cancel, contact us as soon as possible with your order number.

1. Change-of-Mind Returns (30 Days)

If you've changed your mind or no longer need the item, you may return it within 30 days of delivery, provided that:

• The item is unused, unassembled, and undamaged
• The item is in its original packaging with all parts, hardware, and manuals included
• You have proof of purchase (order number or confirmation email)

Choose how you'd like your refund:

Option	What you get
Store credit	100% of the item price, and we cover the return shipping label. Credit appears in your account and never expires.
Original payment method	Item price minus the cost of the return shipping label

We never charge restocking fees. Original outbound shipping fees (if any) are non-refundable.

2. Damaged, Defective, or Incorrect Items

We're sorry! Let's make it right, at no cost to you.

1. Inspect your order upon delivery. If you notice damage, a defect, or a wrong item, please report it within 7 days of delivery.
2. Keep all contents and packaging (both inner and outer boxes) until your claim is resolved.
3. Email hcdsales@homycasa.com or message us on WhatsApp with your order number, a brief description, and clear photos of the item and packaging.

Our team will assess the issue and offer one of the following, based on the situation:

• Free replacement parts or repair
• A full replacement (new tracking information sent by email)
• A partial or full refund to your original payment method

Return shipping for damaged, defective, or incorrect items is always covered by us. Issues reported after 30 days are handled under our 12-Month Warranty.

3. Non-Returnable Items

The following cannot be returned, exchanged, or canceled once shipped:

• Personalized or custom-made furniture
• Final sale and clearance items
• Items showing signs of use, assembly, or normal wear and tear

If you're unsure whether your item qualifies, contact us before requesting a return.

Exchanges

The fastest way to exchange is to return your item for store credit (free return, 100% value) and place a new order right away. There's no need to wait for your return to arrive back at our warehouse before your new item ships.

Prefer a direct exchange? Contact our support team, and for approved exchanges you'll receive new tracking information by email.

Refund Processing

• Once your return arrives, we'll inspect it and email you the approval status.
• Approved refunds are issued within 10 business days to your chosen method (store credit is usually instant upon approval).
• Your bank or card issuer may require additional processing time.
• If you haven't received your refund 15 business days after approval, email us at hcdsales@homycasa.com and we'll track it down.

In-Store Purchases & Pickups

For items purchased or picked up in store, please contact the original store location to process your return. Find store contacts on our Contact page.

Questions? Our team is happy to help before you buy or after. Email hcdsales@homycasa.com, call, or message us on WhatsApp.